RETURNS & REFUND POLICY

We want you to feel confident shopping with The Fashion Conservateur. If your purchase isn’t right for you, we’re here to help.

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Changing your mind
You may cancel your online order without giving a reason, subject to the hygiene exception below.

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Please tell us within 14 days starting the day after you receive your goods. If an order is delivered in separate instalments, this period starts the day after you receive the last item.

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Email info@thefashionconservateur.com with your decision to cancel. Please include your name and order number, or other information that helps us identify your purchase.

You then have a further 14 days from telling us you wish to cancel to send the goods back.

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Returning your purchase
We will respond back with the return address once you inform us of your intention to return the goods.

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Please package items securely to protect them during transit. Where possible, include the original packaging and accessories. Original packaging is not a condition of exercising your statutory cancellation rights.

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You may inspect an item as you would in a shop. We may make a deduction for any reduction in its value caused by handling beyond what is necessary to establish its nature, characteristics and functioning, such as wearing or using it.

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For change-of-mind returns, you are responsible for return postage. We recommend keeping proof of posting.

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Refunds
We will refund returned goods within 14 days of receiving them or receiving evidence that you have sent them back, whichever happens first.

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Refunds are made to your original payment method unless you expressly agree otherwise. We do not charge a refund processing fee or require you to accept a gift voucher instead of a refund.

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If you cancel your entire order, we will also refund the standard delivery charge you paid. If you chose a more expensive delivery service, we will refund the cost of our least expensive standard delivery option.

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Earrings and hygiene seals
Where earrings are supplied with a hygiene seal and are unsuitable for return for genuine health or hygiene reasons, the right to cancel does not apply once that seal has been broken after delivery.

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If no such seal was supplied, or it remains intact, our usual online cancellation terms apply. This exception does not affect your rights if an item is faulty or not as described.

Faulty, damaged or incorrect items

Please contact info@thefashionconservateur.com if your purchase arrives damaged, is faulty or is not as described. Include your order details and, if possible, photographs to help us resolve the issue.

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You normally have a short-term right to reject faulty or misdescribed goods for a full refund within 30 days of delivery. After that period, you may still be entitled to a repair, replacement, price reduction or refund under applicable consumer law.

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We will cover reasonable return costs for faulty or misdescribed goods.

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Sale items
Items purchased at a reduced price have the same statutory rights as full-price items.

Nothing in this policy limits your statutory consumer rights.